How to update your billing information
Billing details live in your account settings, on the Subscription tab. You need to be a master admin.
What you can change
- Update Credit Card, to replace the card on file.
- Update Billing Info, for the billing name, address and any details that appear on the invoice.
- View Invoices, for your billing history.
When to do it
Update the card before it expires rather than after a payment fails. A failed payment is a worse experience than it needs to be: it generates chasing email and, left long enough, interrupts access for a whole team over an expiry date somebody could have changed in a minute.
If your finance team needs a specific reference, a VAT number or a particular address on the invoice, put it in the billing info rather than asking for invoices to be reissued each month.
Who can do it
Master admins only. If you cannot see the Subscription tab, you are not one, and somebody who is will need to make the change. See Understanding the Master Department in Manifestly.