Process Improvement with Workflow Feedback
The best moment to say what is wrong with a process is the moment you have just finished it. Workflow feedback puts that question in front of the people doing the work, so improvements come from them rather than from a manager guessing.
When people are asked
Once feedback is switched on for a workflow, whoever completes a run is invited to comment on it.
- In the app. The run completion page shows a Give Feedback on Workflow card, inviting ideas and suggestions. This works the same on a phone as on a desktop.
- In Slack. If your account is connected to Slack, the Manifestly bot sends a direct message asking for feedback on the workflow. Like every Manifestly Slack notification, it can be muted from the message itself.
Nobody has to wait until the end. While a run is open there is a Give Feedback button on it, so a problem can be reported at the step where it actually bites.
What to put in it
The dialog lets you attach the comment to a particular step, or leave it at workflow level for something general. Attaching it to the step is worth the extra click: whoever reads it later sees the note beside the step it is about, instead of having to work out which one you meant.
Feedback is most useful when it names the friction rather than the feeling. "Step 4 asks for the account number, but we do not get that until after step 7" tells the workflow owner exactly what to change.
Where it goes
Feedback does not go into anyone's inbox. It collects on the workflow's own feedback report in the Reports section, grouped into workflow-level and step-level comments and filtered by month.
That means somebody has to go and read it. If you own a workflow, put a recurring reminder in your calendar to check the report, and tell people when you have acted on what they said. Feedback that disappears silently stops arriving.
Turning it on
Feedback is off by default and is set per workflow, so you can collect it on the process you are actively improving without adding the prompt everywhere. See Built-in Workflow Feedback Setting.
Acting on what you get
Changing the workflow does not change runs that are already going, so an improvement reaches the work in flight only if you push it to them. See Updating Runs When a Workflow Changes.